SMS Marketing Services’s intelligent Text Bot is a powerful use of our Auto Campaigns feature that dynamically interacts with your subscribers based on how they respond to your messages. This means it can automatically answer common questions or send customers to the correct information without tying up your employees on the phone. Help them navigate a maze of valuable information you can offer via texting.
- 01An HR department sets up the keyword “HRinfo” for employees to text
for more information.
- 02When texted, the employee is automatically sent a message asking if
they want information about 1) Reimbursements, 2) Benefits, or
3) Conflict Resolution.
- 03If the employee responds “2”, they would then be asked if they want to know about 1) Healthcare, 2) Prizes, or 3) Incentives
- 04If the employee responds “1”, they could be sent healthcare
- 05Better yet, if the company has collected information about the
employee in our system such as their position, age, and chosen
healthcare plan, they could be sent an even more specific
link based on this data, automatically.