Landline Texting

What is Landline Texting?

We’ve all been there. You call a business for a simple question like how to return a product, only to be put on hold. SMS Marketing Services’s Landline Texting feature helps solve this issue by enabling your business’s existing landline or toll-free number to send and receive text messages. This way, people can get immediate interaction without interrupting their busy day.

Why Landline Texting?

  • 64% of customers would now prefer to use a texting option for customer service, rather than having to wait on a phone call.
  • 33% of customers hang up immediately when put on hold, and 81% find it frustrating to be tied up on the phone or direct message chat.
  • Phone calls can be disruptive and time-consuming, and emails are never responded to. Landline Texting will get you responses, and you don’t have to spend time making phone calls or writing multiple emails.
  • With Landline Texting, your customers can call or text the same number, giving them a choice for how they want to interact with your organization.
  • Landline Texting lets you text for business without having to expose your personal mobile number.

Why Your Customers May Prefer Texting

Ask about a product, service, event, or directions

Make a reservation or place an order

Quickly follow up with a rep

Avoid wasting time while waiting on hold

The SMS Marketing Services Advantage

  • Employees can have separate inboxes, so they won’t have to dig through a shared inbox to find their clients’ messages.
  • Converse with  multiple customers simultaneously via text and maintain records of all messages.
  • With SMS Marketing Services’s Landline texting, you can send and receive photo images also.