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Text messages have revolutionized how we communicate, quickly becoming our go-to channel for daily use. SMS Marketing Services’s formidable automation tools provide advanced texting solutions, helping you gather more information and responses automatically.
Use Cases
![](https://l5v2ae.a2cdn1.secureserver.net/wp-content/uploads/2019/11/banner_img3_1.png)
64% of consumers say they prefer texting over voice calls for customer service because 81% find it frustrating to be tied up on the phone.
- Text-enable your business’s existing number, so you offer the convenience of either calling or texting the same number.
- SMS Marketing Services helps you cater to customer channel preferences by offering text message, email, social media, and voice messaging.
![](https://l5v2ae.a2cdn1.secureserver.net/wp-content/uploads/2019/11/banner_img3_2.png)
SMS Marketing Services’s industry-leading SMS Automations carries out tasks for you, allowing you to accomplish more and keep customers happier without the costs of more hires.
- Intelligent TextBot: Create an automated text messaging attendant that can answer common questions by branching customers down messaging paths based on how they respond to prompts. See example
- Auto Campaigns: Set a condition, and when it’s met, our software automatically carries out predetermined tasks. For example, send a customer a survey after their service call, and if they complete it, you can send them a promotional offer to thank them. Later, they can be added to a drip campaign as well.
![](https://l5v2ae.a2cdn1.secureserver.net/wp-content/uploads/2019/11/banner_img3_3.png)
How did the most successful business get to where they are today? They listened to their customers.
- Text surveys get faster and more responses over email or postal surveys.
- Make the surveys interactive, so they branch dynamically according to your customer’s responses, allowing you to ask deeper and more relevant questions.
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SMS Marketing Services allows you to send customers targeted messages based on their interests and behavior within our system.
- Send individualized shipment and delivery notifications.
- Automatically send case updates, reminders for webinar trainings, and important service milestones.
- Since our Smart Targeting promotes only relevant messages, it greatly boosts customer satisfaction and minimizes opt-outs.
Lifecycle Engagement
SMS Marketing Services allows you to communicate with customers throughout every stage of the customer experience. For example:
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More Advantages
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Omni-Channel
Send messages via SMS, MMS, email, social media, and voice, all from our integrated platform.
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Enterprise
Maintain control and consistency across your multiple employees, departments, or locations.
![](https://l5v2ae.a2cdn1.secureserver.net/wp-content/uploads/2019/11/morebg3.png?time=1721904845)
Integrations
Have the software you already use send text messages or synchronize contacts without having to program it all yourself.
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Service
We offer unmatched 365-day support, along with consulting to help you grow from your initial use case to a comprehensive automated strategy.