Text Messaging For IT Departments

In today’s digital world, IT departments that run smoothly are paramount to the operation and security of a company. Using text messages to quickly communicate information can improve how you alert users to an issue and get solutions implemented quickly. SMS Marketing Services pairs the power of SMS with a fully automated omni channel solution, helping your department save time while effectively bolstering your efficiency and security.

Use Cases

SMS Marketing Services’s powerful automations delivers 3 main advantages:

  • Smart Targeting: Intelligently segment your employees based on their location or department, so you can send alerts to only the affected ones.
  • Click-through Tracking: Send links to onboarding material or new security memos, and automatically remind employees who haven’t clicked it yet a week later.
  • Text Bot: Our intelligent Text Bot system can automatically answer common troubleshooting questions or direct the employee to the proper IT representative. See example
  • Have a two-way text conversation between your department and employees by text-enabling your office’s number, saving you from long calls, messages getting lost in an inbox, or playing phone tag.
  • Since 90% of text messages are read within 3 minutes, you can alert employees in minutes to do things like update anti-virus software or alert them of suspicious emails or outages.
  • Solicit employee feedback via SMS surveys, which have a 7.5x higher response rate than emails.
  • Train employees to text in keywords like “ITHELP” to get fast responses and help troubleshoot.
  • SMS Marketing Services’s powerful Omni Channel API (including text and email) comes with a free shared short code, and you’ll be able to send up to 300 SMS messages per second. We offer REST, HTTP, and SMTP APIs for features like mass texting, one-to-one communication, contact synchronization, two-factor authentication, and keywords through a variety of application languages.
  • We also have Zapier integration which will allow you to automatically coordinate actions between SMS Marketing Services and hundreds of software you already use on a daily basis. See example Zaps

Lifecycle Engagement

SMS Marketing Services’s texting solution goes beyond servicing as a mass blasting service. It can automate your employee communications throughout their lifecycle with your organization. For example:

More Advantages

Omni-Channel

Send messages via SMS, MMS, email, social media, and voice, all from our integrated platform.

Enterprise

Maintain control and consistency across your multiple employees, departments, or locations.

Integrations

Have the software you already use send text messages or synchronize contacts without having to program it all yourself.

Service

We offer unmatched 365-day support, along with consulting to help you grow from your initial use case to a comprehensive automated strategy.